Privacy Policy


Effective date: 27-August-2025
Updated on: 27-August-2025

This Privacy Policy explains the policies of restaurantcoteau.com on the collection, use, disclosure and protection of personal data we collect when you access restaurantcoteau.com (the "Service").
This Privacy Policy defines and describes your privacy rights and how you are protected under applicable privacy laws.


By using our Service, you are consenting to the collection and use of your personal data in accordance with this Privacy Policy.
Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.


What information do we collect, for what purposes, and on what legal basis.


The definitions of legal basis used below are understood as follows:

  • Legitimate interest: interest of the Company or of a third party, provided that your interests or the fundamental rights and freedoms are not overriding, and such use of your personal details is balanced against your human rights and freedoms.
  • Contract performance: processing your personal data where it is necessary for the performance of a contract to which you are a party or to take pre-contractual measures before entering such a contract.
  • Legal Obligations: processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  • Consent: any freely given, specific, informed, and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify your agreement to the processing of personal data relating to you. We can request your consent for processing when we do not have another legal basis for processing your data.


Usage Data.


What We Collect: Information on how users interact with our website or application, including pages visited, time spent on pages, click paths, and browser details.
Purpose: To analyze user behavior, optimize performance, and enhance the user experience.
Retention Period: 180 days
Legal Basis: Consent


Personal Identification Information.


What We Collect: Full Name, Email Address, Mobile Phone Number
Purpose: To manage user accounts, support secure access, and provide personalized content.
Retention Period: 180 days
Legal Basis: Contractual Necessity


Contact Information.


What We Collect: Home Address, Work Address, Postal Address
Purpose: To ensure accurate service delivery and support account-related communication.
Retention Period: 184 days
Legal Basis: Contractual Necessity


Payment & Financial Information.


What We Collect: Credit/Debit Card Details (collected securely), Billing Information, Transaction History
Purpose: To securely process transactions and maintain compliant financial operations.
Retention Period: 180 days
Legal Basis: Contractual Necessity


Demographic Data.


What We Collect: Gender, Age Range
Purpose: To tailor services and marketing campaigns.
Retention Period: 180 days
Legal Basis: Legitimate Interests


Communication Data.


What We Collect: Email Correspondence
Purpose: To provide customer support and maintain a record of correspondence.
Retention Period: 180 days
Legal Basis: Legitimate Interests


Preferences and Behavioral Data.


What We Collect: User Interests and Preferences, Product or Content Interaction History
Purpose: To personalize recommendations, ads, and content.
Retention Period: 180 days
Legal Basis: Legitimate Interests


How do we obtain your Personal Data.


We collect information you provide directly to us when you:


  • Fill in any forms
  • Use our Services
  • Correspond with us
  • Speak with a member of our Clients’ support team
  • Contact us for other reasons

Requirements to Provide Personal Data:


In certain cases, the provision of personal data is either a legal or contractual requirement, or a requirement necessary to enter into a contract.


How do we share your information.


Restaurant Coteau may disclose your personal data to the recipients of the following categories:


  • With your consent. Restaurant Coteau will share your information for any purpose with your explicit consent.

We do not transfer personal data to any third countries outside the European Economic Area (EEA).


Data Subject Rights.


You have the following rights regarding your personal data:


  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): Under certain conditions, you may request the deletion of your personal data.
  • Right to Restrict Processing: You can request the limitation of processing of your personal data under specific circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another controller.
  • Right to Object: In some cases, you may object to the processing of your personal data.
  • Right to be Informed: You have the right to be provided with clear, transparent and easily understandable information about how we process your personal data.

Withdrawal of Consent:


In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent to the processing of your personal data at any time.
As a visitor to this website, you can easily adjust or withdraw your consent directly via the consent banner provided on the site.
Alternatively, you may contact the website operator using the contact details provided in this privacy policy.
Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your withdrawal.


To exercise these rights, please contact us at info@restaurantcoteau.com.


We will exercise your rights only after we receive your written request and confirm the validity of your identity.


Your requests shall be fulfilled, or refused with reasons specified, within one month from the date of submission meeting our internal rules and GDPR.
The period may be extended by two further months if the request relates to a great scope of personal data or other simultaneously examined requests.
We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.
A response will be provided in a form of your choosing.


We may refuse to satisfy your request if the exceptions and/or limitations to the exercise of data subjects' rights set out in the GDPR apply, and/or if your request is manifestly unfounded or disproportionate.
If we refuse to satisfy your request, we will give you our reasons for such refusal in writing.


Right to Lodge a Complaint with a Supervisory Authority


If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority.
For example, if you reside in the European Union, you may contact your national Data Protection Authority.
Detailed contact information for your supervisory authority can typically be found on its official website.


Please note that, although no system of technology is completely secure, we implement appropriate security measures to minimize the risks of unauthorized access to or improper use of your personal information.


Security


Please note that, although no system of technology is completely secure, we implement appropriate security measures to minimize the risks of unauthorized access to or improper use of your personal information.


  • We and our third-party service providers engaged in processing personal data on our behalf are contractually obligated to respect the confidentiality of personal data.
  • We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical, and administrative security measures, including by limiting access to your information to employees with a need to know such information.


Changes to this policy


We regularly review this Privacy Policy and reserve the right to modify it at any time in accordance with applicable laws and regulations.
Any changes will take effect immediately upon their publication on our Website.


Please review this Privacy Policy from time to time to stay updated regarding any changes.


Contact Us


For any questions, please contact us through the following methods:


  • Name: Restaurant Coteau
  • Address: 10 Rue Saint-Antoine, Québec, QC G1K 4C9 CAN
  • Email: info@restaurantcoteau.com
  • Website: www.restaurantcoteau.com
  • Phone:

For any queries or concerns related to the processing of your information, you may contact our Privacy Officer at Manuela Albrracin, malbarracin@saint-antoine.com.